🎫 Handling Support Tickets

👋 Hi there - it’s Egemen. Thanks for reading Scalable.

I can’t stress how important direct customer support is, especially in the early days.

Every interaction gives you insights into what works, what doesn’t, and what your customers truly need.

Your early adopters are often your most vocal advocates if they feel valued.

Taking the time to engage with them builds relationships that can lead to word-of-mouth referrals and long-term retention.

Handling customer support is more than just resolving issues—it’s about learning directly from your users.

If you invest in customer support early on, you’ll get to:

• understand what users need and prioritize accordingly,

• build loyalty - your customers feel heard and appreciated, turning them into advocates,

• spot recurring issues to improve the product and support systems.

👉 Customer support doesn’t just solve problems—it creates opportunities.

Here’s a tool I’ve discovered recently that helps you do just that, by reducing your ticket resolution time by -60% and doubling support team productivity:

Members Only.