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🏋️♀️ Balance
👉 Most of my week goes to managing chaos. Here's how I think about splitting time between keeping the lights on and taking wild swings.
Egemen Eres
September 17, 2025 • Estimated Reading Time: 7 minutes
👋 Hey — Egemen here.
I’ve been chewing on balance lately.
On one side, the boring stuff that keeps us alive. On the other, the experiments that might blow up in a good way.
Writing this week feels more like a mind dump than a plan. A mix of survival, small experiments, and thoughts on what makes it worth continuing.
Well, I hope you get something out of it.
Here’s a snapshot of what’s on the menu today:
💡 Spotlight: The Future of AI Customer Service
🧠 Deep-Dive: Balance
🗺️ Method: Turn Chaos Into Customer Intelligence
⚾️ Catch: Smart Voice AI Deployment
☝️ Scaled This Past Week: Sana Labs
💡 Spotlight
The future of AI customer service is at Pioneer
Position yourself at the forefront of AI customer service and join fellow AI leaders on October 9th, 2025 at Pioneer.
From Anthropic to Toast to Rocket Money, today’s leading teams are reshaping customer service with AI. At Pioneer, innovators from these companies and more will share their experiences implementing the latest technology, including successes they had, mistakes they made, and lessons they learned along the way.
Presented by
🧠 Deep-Dive: Balance
I’ve been thinking a lot about how I split my time lately.
Most of my week goes to stuff that just keeps the lights on: making sure requirements are met, keeping the product from breaking, watching runway so I can sleep at night while scouting for new projects.
But every once in a while I force myself to try something that feels a little out of the box like a little growth experiment that doesn’t make sense on paper.
Shipping a feature nobody asked for (aka vibe coding) but I can’t get out of my head. Saying yes to a partnership that probably won’t work but might be huge if it does.
Think of it like a barbell. One side is all the boring survival stuff, the other side is the wild bets. The mix isn’t 50/50. More like 90/10.
If the survival side cracks, I’m done. But if I don’t leave a little space for the wild stuff, I just grind until I fade out (or pass out).
The funny part is the wild experiments that work eventually migrate to the “stable” side.
Suddenly the thing that felt risky last year is now just part of how I operate, and then I earn the right to try something new.
That’s been a good rhythm for me. Stay alive, swing occasionally, repeat.
Bit of a mind dump this week :)
beehiiv 🐝 | refind 🌀 |
🗺️ Method
How Canva, Perplexity and Notion turn feedback chaos into actionable customer intelligence
You’re sitting on a goldmine of feedback: tickets, surveys, reviews, but can’t mine it.
Manual tagging doesn’t scale, and insights fall through the cracks.
Enterpret’s AI unifies all feedback, auto‑tags themes, and ties them to revenue/CSAT, surfacing what matters to customers.
The result: faster decisions, clearer priorities, and stronger retention.
⚾️ Catch
The Smart Way to Deploy Secure Voice AI
Learn how security unlocks Voice AI for enterprise teams. This guide covers HIPAA, GDPR, and SOC 2 readiness—plus how to deploy agents across 100+ locations without slowing down procurement or risking compliance.
☝️ Scaled This Past Week: Sana Labs
Here’s what Sana Labs does:
Builds AI tools (agents + enterprise search) that help teams access company knowledge and data more seamlessly.
Offers an AI-native learning platform (with content creation tools, LMS, AI tutors) for upskilling employees.
Automates workflows and helps people generate content, act inside their favourite apps, so repetitive work is reduced.
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