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- 🚨 The unsexy problem that hurts founders (it's not what you think)
🚨 The unsexy problem that hurts founders (it's not what you think)
👉 Get a full-time support agent for $0. We partnered with Intercom to give startups a 100% discount on their AI suite to automate tickets.
Egemen Eres
January 31, 2026 • Estimated Reading Time: 3 minutes
👋 Hey — Egemen here.
Last month, a founder I mentor came to me frustrated.
B2C startup, solo founder, she was getting swarmed with all the end of 2025 promotion traffic (great problem to have).
"Egemen, I'm drowning in support tickets. I need to hire someone ASAP."
She was doing $8K MRR, pretty good traction, real customers. But here's what she didn't see: hiring a full-time support person at this stage would eat 30-40% of that revenue, before benefits, training, or the inevitable churn when that person realizes they signed up for a chaos role at an early-stage startup.
That's why I push every founder I work with to explore AI-first support infrastructure before thinking about headcount. Which brings me to something genuinely worth your attention this week.
As you know, Intercom is the AI customer service company.
Startups receive a 100% discount on Intercom's AI-first customer service suite, including Fin—the #1 AI agent in customer service—free for a full year with 300 monthly resolutions. That's equivalent to having a full-time human support agent at no cost.
👉 Apply here and select SCALABLE as the referring partner.
If you're pre-Series A and still answering "where's my order?" at 11pm, take 5 minutes and apply. Select SCALABLE as the referring partner.
And if you end up using it, reply and let me know how it goes!
I'm always curious what's working for founders in the community.
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